FAQ

What payments can you accept?

We can accept all major credit cards and PayPal. We can also accept payments with Klarna. 

How long will shipping take?

Depending on which service you choose we can offer next day once you order before 3pm Monday - Friday. Orders placed after 3pm on Friday will be dispatched on Monday am.

Christmas Delivery Info 

Please see below the opening hours and order cut off times for Christmas 2019.

Monday 23rd - Fulfilling as normal. 15:00 cut off for next day delivery and in time for Christmas ordering.

Tuesday 24th - Open up to 13:00. Courier collection around 10:00 AM

Wednesday 25th - Christmas Day - Closed

Thursday 26th - Boxing Day - Closed

Friday 27th - Fulfilling as normal. Any orders placed after 10:00 AM on the 24th will be picked and despatched on this day. Please bear in mind that any next day service will see parcels being delivered on Monday 30th December.

Monday 30th - Fulfilling as normal.

Tuesday 31st - Open up to 13:00. Courier collection around 10:00 AM.

Wednesday 1st - Closed

Thursday 2nd - Fulfilling as normal. Any orders placed after 10:00 AM on Tuesday 31st will be picked and packed on this day.

How do I return an item?

Please contact us and we will send you a return form. Simply fill this in and send the package back to us via the carrier which you had selected for delivery.

How long does it take to get a refund?

Once we receive the item and process it you will receive your refund in 3-5 business days.

What is your returns policy?

Our 28 Day Approval Guarantee

We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post.

If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you. Consumer Rights Act 2015

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.