HOW DO I RETURN AN ITEM?
Please contact us and we will send you a returns form. Simply fill this in and send the package back
to us via courier which you had selected for delivery.
HOW LONG DOES IT TAKE TO GET A REFUND?
Once we receive the item and process it you will receive your refund in 3-5 business days.
WHAT IS YOUR RETURNS POLICY?
Our 28 Day Approval Guarantee
We will replace or refund most goods provided they are returned to us within 28 days of receipt
complete, unused, in their original packaging and with any security tags intact. Our Approval
Guarantee does not apply to some goods or may apply only if certain conditions are met. These
goods are identified on the product page and any such conditions are set out there. Returns are free
under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and
you have not exercised your legal right to cancel (explained below) we reserve the right to return the
goods to you at your cost or to accept their return subject to making a deduction for any loss in
value of the goods arising from your handling of them and a charge to cover our processing cost.
Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations.
You also have the right to cancel your order under these regulations. However, this cancellation
right does not apply to personalised products, perishable goods, audio & video recordings and
computer software which has been opened and goods that are unsuitable for return for health or
hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after
the goods are received by you or by a third party nominated by you to receive the goods. If your
order is for multiple goods for separate delivery, the cancellation period will end 14 days after
receipt of the last item. You must clearly communicate your decision to cancel to us before the end
of the cancellation period, for example by using the returns note contained in your parcel or by using
the model cancellation form in our website returns help pages, which you can send to us via
webmail or post.
If you cancel, we will reimburse any payment received, including the standard delivery charge, by
the original means of payment. Where the goods have not been delivered, the reimbursement will
be made within 14 days of the cancellation. Where the goods have been delivered, the
reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence
that you have returned the goods, whichever is earlier. You are responsible for returning the goods
to us if you cancel under these Regulations. If you use our courier to return the goods, you will be
responsible for the cost of the return. In such cases, we will deduct the delivery charge from your
refund so that you do not have to make a further payment of the collection charge. Additionally, we
may make a deduction for any loss in value of the goods arising from any unnecessary handling by
you. Consumer Rights Act 2015
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will
provide you with an appropriate remedy e.g. a repair, replacement, or refund.